Terms and Conditions of Sales

The general terms and conditions of sales are provided for the purpose of enabling buyers of our services to place an order. By placing an order, the buyer confirm his/ her complete acceptance, without any exception, of this Terms and Conditions of Sales.


1.1– The prices that are offered by Mystery Escape consists of 60 minutes of playtime. All of our prices are shown in Euros and include all applicable taxes.

1.2– Any other services are additional and therefore not included in the initial booking. They will be billed separately.

1.3– Mystery Escape have the right to request an ID from customers who might be underage.

1.4– Mystery Escape reserves the right to modify the price of their services at any time. Services will be billed according to the rates in effect at the moment the order is placed by the customer.



All bookings are processed in real time and are subject to availability. The sale will not be considered complete until the receipt of a confirmation email from Mystery Escape with the order number. The price of services booked will immediatly be debitet from the buyer’s bank account.

2.2Exchange / Cancelations

Reservations cannot be reversed, refunded or exchanged unless the booked game is cancelled by Mystery Escape.

2.3Room Arrangement

Given the fact that Mystery Escape must prepare each game-room every day, depending on the amount of people expected, a room plan cannot be provided, and no complaints will proceed regarding the assignment of a room by Mystery Escape.


By purchasing buyer acknowledge that Mystery Escape games, components, and puzzles  are of its full property and must be regarded as confidential. Any full or partial disclosure or publication to any third party violates Mystery Escapes business interests.


Mystery Escape will only accept payment and purchases by credit cards.


4.1- Security of payment

Payment system has been entrusted to a specialist in online payment security. Mistery Escape do not keep any customer credit card information on our database.

4.2- Personal data

By booking through our website, you consent to the use of certain information from your personal data which is necessary to ensure the proper processing of orders. Mystery Escape undertakes to only use this data base for information purposes and commercial offers for Mystery Escape Games, and will not divulge these data to any third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.

All data is handled with the greatest degree of care and discretion.


5.1– Each booking has been identified with an unique order number that allows the access to our game.

5.2– The buyer will get an email with booking confirmation that includes: order number, date and time of his reservation.


6.1– Mystery Escape does its bests efforts to offer you a service that lives up to your expectations. Nevertheless, the order, arrangement and casting of the game remain at the discretion of Mystery Escape and no claims will be accepted in the case of a change to the game.

6.2– Mystery Escape Games are limited to players of 10 years of older. Players under 16 must be accompanied by at least one adult, per game room.

6.3– Mystery Escape reserves the right to request the ID of any person to verify the age.

6.4– No animals are allowed on Mystery Escape’s premises.

6.5– It is absolutely prohibited to take pictures, film or to record by any means all or part of the game, the room or the hall. Any violation of this prohibition will be sanctioned with the retention of the device until the end of the game, or will lead to the eviction of the game room, and could be prosecuted before the courts.

6.6– Additionally, it is prohibited to reproduce texts, logos, images or any other element which appears either on the WEB site Mystery Escape, emails sent by Mystery Escape or part of its property.

6.7– Mystery Escape will not have any kind of responsibility for any losses or damages to objects belonging to customers which have not been deposited at the reception desk, area reserved for this purpose.

6.8– Mystery Escape is a non-smoking environment.


The present Terms and Conditions of Sales are subject to Spanish law. Spanish courts shall have sole jurisdiction in case of litigation.

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