FAQ (frequently Asked Questions)

How can I book a game?

You can make a reservation through our online platform, using our secure payment system or by contacting us at +34 930 13 64 19 or via email at barcelona@mysteryescape.es.

What is the age limit?

Mystery Escape Games can be played by adults and 10 years old kids and above. Nevertheless, players under 16 must be accompanied by at least one adult per game room.

Is it necessary to perform any physical effort during the game?

No, there is no need to perform any physical effort during the game.

Is it required any specific knowledge to play the game?

No specific knowledge is necessary, other than common sense logic, out of the box thinking, creativity, and tons of team spirit. Our adaptive skills program is suitable to all levels.

Where is Mystery Escape Barcelona located?

Mystery Escape is located in the beautiful neighborhood of Poblenou, at Avinguda Diagonal 111-113, at the foot of one of Barcelona’s most important thoroughfares. Additionally, it has access from the metro, tram, and bus within a 5-minute walk.

How many people per game?

We accept from 3 to 7 people per game room. We have 4 rooms availables (3 identical).

Will you lock the room during the game?

Yes. However, the room has an emergency button located near the door that will allow you to leave any time, in case of an emergency. Additionally, Mystery Escape continuously monitors the room during the whole game to guarantee your security.

Will you record us during the game?

No. The room is equipped with cameras to make the game smoother and monitor in case of any emergency. There will be no video, or tape recording of any kind!

Am I allowed to book several game rooms at the same time?

Yes. In our booking system, you can check the available slots. And feel free to call us at +34 930 13 64 19 or email us at barcelona@mysteryescape.es. Mystery Escape has 4 game rooms (3 of them identical) and can accommodate up to 21 people simultaneously.

How much time before the game should we arrive?

We request all players to arrive 15 minutes before the game starts. The actual game time will always be limited to 60 minutes. You will need this extra time for briefing before the game starts and we don’t want you to miss any valuable game time.

Is the game offered in different languages?

Yes. Mystery Escape games have been developed in order to offer games in Spanish, Catalan, and English.
Mystery Escape Game Masters can also provide games in French upon request. In this case, please let us know your language preference by calling us at +34 930 13 64 19  or emailing barcelona@mysteryescape.es.

What is Mystery Escape Games price policy for a game?

Our game prices will vary, depending on the team size (3-7 people).

For more information, please visit our online booking page or contact us by phone at +34 930 13 64 19  or by email at barcelona@mysteryescape.es.

What options of payment do you accept?

We accept most credit cards, i.e.: Visa, MasterCard, Carte-Bleue, Paypal

May I change a schedule, or cancel my booking?

Unfortunately it is not possible. Mystery Escape is a live event! Our rooms are specially arranged for your team. Once your booking has been confirmed, no refunds, cancellations, or reschedules are possible.

Do you offer gift vouchers?

Indeed, Mystery Escape has a special gift voucher program.