MYSTERY ESCAPE TERMS AND CONDITIONS
Welcome to Mystery Escape.
The website mysteryescape.es is owned and operated by TALENT HIVE SL. The company reserves the right to modify the terms and conditions or vary their content at any time, at its discretion and without prior notice.
By accessing and using this website, you agree to comply with the terms and conditions of use described below. Please read these terms and conditions carefully before using this website. If you do not agree with the terms and conditions described below, please do not use this website.
USE OF THE WEBSITE AND BOOKING ENGINE
Prices Prices for escape room sessions are as shown on our website and are subject to change without prior notice. Mystery Escape reserves the right to modify prices at any time. The prices shown on our website include the corresponding VAT. All payments must be made in euros.
Booking Engine Mystery Escape offers an online booking system through an external booking engine. By using this service, customers agree to the terms and conditions established by the booking engine provider. Mystery Escape is not responsible for any problems or malfunctions of the booking system, including but not limited to booking errors, booking cancellations, technical problems, and payment processing errors. Customers also agree that by using the booking system, they may be asked for personal information such as name, address, phone number, and email, which will be used solely for booking purposes and will be handled in accordance with our privacy policy. Mystery Escape reserves the right to cancel any reservation if fraudulent or illegal activities are suspected.
Payment Methods Mystery Escape accepts payments in cash and by credit or debit card. All payments must be made at the time of booking or before the start of the session, according to the options available on Mystery Escape website. In case of paying before the start of the session, a deposit equivalent to 20% of the session price must be paid.
If payment is made in cash, the full amount must be paid at the time of booking or before the start of the session. If paying by credit or debit card, the payment will be processed at the time of booking. Mystery Escape reserves the right to hold the reservation until payment has been made. In the event of non-payment or insufficient payment, Mystery Escape reserves the right to cancel the reservation without prior notice and without the right to a refund. All prices are indicated in euros and include the applicable VAT in force at the time of booking.
Start Time
To guarantee an optimal experience and the enjoyment of all participants, it is essential to arrive on time for your reservation. You must arrive 15 minutes before the scheduled time of your session. This will allow us to conduct a brief briefing on the rules and details of the game, as well as to prepare the scenario properly for your immersion in the adventure.
We understand that unforeseen events may arise, but in case of a delay, we ask that you contact us as soon as possible. In exceptional situations, we will do our best to adjust your schedule, as long as it does not affect other participants scheduled afterwards. However, please note that in cases of significant delays, we may have to shorten the duration of your experience so as not to harm other scheduled players.
Changes and Cancellations
Customers can change or cancel their reservation at any time before the date and time of the reserved session. Changes are subject to session availability and must be notified at least 48 hours in advance.
In the event of a cancellation, the amount paid will be returned to customers by means of a voucher that they can redeem at Mystery Escape to make a new session. The voucher will be valid for 3 months, counted from the moment of its issuance.
No refunds will be given for cancellations made with less than 48 hours’ notice. Mystery Escape reserves the right to change or cancel a session in case of unforeseen circumstances, such as technical problems or emergencies. In the event of a cancellation by Mystery Escape, customers will be entitled to a full refund or to reschedule their session.
Intellectual Property Rights
The content of this website, including but not limited to texts, graphics, logos, images, videos, software, and source code, are the property of Mystery Escape or their respective owners and are protected by applicable intellectual property laws. Reproduction, modification, distribution, transmission, exhibition, performance, commercial exploitation, or any other use of the contents of this website is not permitted without the prior written authorization of Mystery Escape
Website Use
This website is designed to provide information about our services and to facilitate the booking of sessions in our escape room. By using this website, you warrant that you are at least 18 years of age or that you have the supervision and consent of your parents or legal guardians. You agree to use this website lawfully and in accordance with these terms and conditions, and not to use this website in any way that could damage, disable, overburden, or impair the website or interfere with other users’ use of the website.
Privacy Policy
Mystery Escape is committed to protecting the privacy and personal data of its customers. For more information on how we collect, use, and protect our customers’ personal data, please refer to our Privacy Policy.
Limitation of Liability
The use of this website is at your own risk. Although Mystery Escape takes all reasonable security measures, it does not guarantee that this website is secure, error-free, or available at all times. Mystery Escape will not be liable for any direct, indirect, incidental, or other damages arising from the use or inability to use this website.
Modifications to the Terms and Conditions
Mystery Escape reserves the right to modify these terms and conditions at any time and without prior notice. It is the user’s responsibility to review these terms and conditions periodically to be aware of updates.
Applicable Law and Jurisdiction
These terms and conditions are governed by and interpreted in accordance with the laws of Spain. Any dispute related to these terms and conditions will be resolved exclusively in the courts of Spain.
If you have any questions or comments about these terms and conditions, please contact us through the means indicated on our website.
To learn about our escape room rules, you can access them here.
Thank you for visiting Mystery Escape