Privacy Policy
At Mystery Escape, we are committed to protecting and respecting your privacy. This privacy policy describes how and why we collect, use, and share your personal data when you visit our website and use our Escape Room services.
In this regard, TALENT HIVE SL guarantees compliance with the current regulations on personal data protection, as reflected in Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPD GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons (GDPR).
The use of this website implies the acceptance of this Privacy Policy as well as the conditions included in the Legal Notice.
Who is responsible for processing your personal data?
The data controller for the personal data we collect through our website and at our facilities is TALENT HIVE SL.
NIF/CIF: B44921914 Address: CARRER DE CASTILLEJOS 287, BAJOS, BARCELONA, 08025. Email: barcelona@mysteryesca.es Website: mysteryescape.es
What personal data do we collect and why do we collect it?
We collect personal data when you make an online reservation or when you visit our facilities. The data we collect includes:
- Name and surname
- Email address
- Phone number
- Payment information (only collected if an online reservation is made)
This data is collected to manage and process your reservations, improve our services, and, if you have given your express consent, send you information about our promotions and special offers.
We also collect data about your interactions with our website using cookies. You can consult our cookie policy for more information on how we use cookies and how you can control them.
How do we protect your personal data?
At The Hive, we take measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. We use appropriate technical and organizational security measures to ensure the security of your personal data.
With whom do we share your personal data?
The Hive does not share your personal data with third parties unless it is necessary for managing your reservations or when required by law. In these cases, we take all measures to ensure that your personal data is protected.
It is possible that some of the data we collect may be processed or stored on servers located in countries outside the European Union, where data protection laws may be different and, in some cases, less strict than in the European Union. However, we always work with reputable providers and will take all necessary measures to ensure that adequate security measures are applied and that your data protection rights are respected in relation to this transferred data. By accepting this Privacy Policy, the user agrees to this data transfer outside the European Union.
How long do we retain your personal data?
We retain your personal data for as long as necessary to provide you with the requested services and to comply with our legal obligations.
What are your rights regarding your personal data?
You have the right to access, rectify, delete, restrict, object to the processing of, and port your personal data at any time. You also have the right to withdraw your consent at any time. To exercise your rights, please contact us through our contact form or by email at barcelona@mysteryescape.es.
To exercise the rights of access, rectification, cancellation, opposition, restriction of processing, and portability of your personal data, the user must send a written request, along with a copy of their identity document, to the email or postal address indicated in this Privacy Policy. The user also has the right to file a complaint with the Spanish Data Protection Agency if they believe their rights have not been properly addressed.
How can you contact us?
If you have questions or concerns about our privacy policy or how we handle your personal data, please contact us through our form or by email at barcelona@mysteryescape.es.
This privacy policy may be modified at any time to reflect changes in how we handle your personal data or changes in applicable law. Please review this page regularly to stay informed of any changes.